Identify and Translate Customer needs into product specifications

Learning outcomes

1. At the end of this course, students should be able to identify and categorize various types of customer needs, including functional, emotional, and social needs, and explain the importance of understanding and meeting these needs for business success.
2. After completing the training, participants should be able to formulate and implement strategies to effectively respond to customer needs, including developing customized solutions, communication techniques and customer-centric service approaches.
3. At the end of the program, graduates should be able to define what a product specification is and create clear and comprehensive product specifications for a given product or service, demonstrating the ability to detail features, requirements and quality standards in a structured way. .