MADE_5 - Case Studies in AI: AI-Powered Chatbots and Knowledge Management (Pilot)

Type of course:

Digital learning, Lesson

Language:

Duration:

20 minutes

Proficiency:

Intermediate

Target:

Professionals

SUMMARY

This course equips working professionals in the manufacturing sector with essential skills to integrate AI-driven chatbots into organizational knowledge management systems. Participants will explore the transformative role of AI technologies like machine learning, natural language processing, and predictive analytics in optimizing information retrieval, enhancing decision-making, and fostering collaboration. Through hands-on modules and real-world examples, learners will gain a comprehensive understanding of implementing AI-powered tools to streamline workflows and achieve operational excellence.

About The Author

Carlo Ongini is the Head of Innovation at the MADE Competence Center in Milan, Italy. He holds a PhD in System and Control Automation and a master’s degree in Computer Engineering from Politecnico di Milano. With a deep expertise in Computer Vision, AI, and Machine Learning, his research focuses on their application in Automation, Robotics, and Industry 4.0.

Ongini has authored over 10 publications and a patent application. He has extensive experience across various industry sectors, having led advanced technology initiatives at Electrolux, driving intelligent automation solutions in manufacturing, and at Vodafone Business, where he managed the development of 5G and IoT solutions for industry applications. He also played a key role in Vodafone’s 5G Trials in Milan and was instrumental in the growth of Smart Robots, an Italian startup specializing in robotic and visual automation systems.

MADE is a Competence Center for Industry 4.0 created to implement Orientation, Training, and Finalization activities for technology transfer projects with companies on Industry 4.0 issues. The ultimate goal of the Competence Center is to keep the profile of companies high, competitive, and sustainable. Moreover, MADE supports manufacturing companies, especially small and medium enterprises, on the path of digital transformation to factory 4.0: smart, connected, and sustainable, by providing a wide range of knowledge, methods and tools on digital technologies.

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Learning outcomes

Analyze and apply AI technologies like NLP and machine learning to enhance knowledge management processes.
Design and implement AI-powered chatbots tailored to organizational needs, improving collaboration and efficiency.
Develop strategic plans for integrating AI systems into knowledge workflows, ensuring compliance and operational effectiveness.