Lesson 2: Emotional Intelligence and User Research in the Manufacturing Industry. (Pilot)

Type of course:

Digital learning, Lesson

Language:

Duration:

10 minutes

Proficiency:

Beginner

Target:

Manager, Workers, Students

SUMMARY

This lesson, “Emotional Intelligence and User Research in the Manufacturing Industry” is part of the Human Centricity course and focuses on the pivotal role of emotional intelligence (EQ) in the manufacturing industry. It explores how EQ enhances productivity by fostering better teamwork, communication, and conflict resolution on the production floor. Through key components such as self-awareness, self-regulation, empathy, social skills, and motivation, participants will learn strategies to improve leadership, build trust, and maintain fairness while addressing emotional triggers and biases.

About The Author

Cleantech Bulgaria is a business network focused on clean technologies, innovation and sustainable development, expertising in sustainability education and skills development. Cleantech Bulgaria connects SMEs and large enterprises, experts, NGOs, entrepreneurs, government and international institutions.

Learning outcomes

By the end of this lesson, learners will be able to define the concept of emotional intelligence.
By the end of this lesson, learners will be able to assess an emotional biases and triggers in the workplace.
By the end of this lesson, learners will be able to identify strategies for building trust with their employees.