Define the problems: Identifying issues and setting goals for problem solving in manufacturing (Pilot)

Type of course:

Digital learning, Lesson

Language:

Duration:

40 minutes

Proficiency:

Beginner

Target:

Manager, Students, Workers

SUMMARY

Take this course to turn complex challenges into actionable and well-defined plans! The Define Phase of Lean Six Sigma is where every successful project begins. This phase focuses on identifying client needs, uncovering problems, and prioritizing projects while defining their scope, budget, and timeline. Through key questions like “What is the problem?” and “What does the solution look like?” participants gain the clarity needed to build a strong foundation for success. By mastering essential tools such as the Project Charter, CTQ, Voice of the Customer, and Gantt charts, you’ll learn how to align stakeholders, map strategic solutions, and set your projects up for impactful results.

About The Author

Authors of this course are Bojan Jovanoski (PhD), Robert Minovski (PhD) and Aleksandar Argilovski (MSc), all from the Ss. Cyril and Methodius University in Skopje, Faculty of Mechanical Engineering – Skopje. In the project, they represent Smart Learning Factory – Skopje (CIRKO).

Learning outcomes

After completing this course, participants are able to list the main tools and methods used in the Define phase.
After completing this course, participants are able to list the main outputs of the Define phase.
After completing this course, participants are able to use tools and methods in the Define phase (eg. Voice of the customer, decision matrix etc.)