Type of course:
Digital learning, Lesson
Language:
EN
Duration:
40 minutes
Proficiency:
Beginner
Target:
Students, Workers, Manager
SUMMARY
This course gives an overview of how Voice Assistant Systems can improve Customer Service and Experience. The benefits of Voice Assistants in Customer Service and the possible applications will be presented. By the end of this course you will know how to apply your understanding to develop strategies for integrating Voice Assistants into Customer Service Workflows.
About The Author
The TU Wien team has been a pioneering force in establishing Teaching and Learning Factories (TLFs) in Austria, prominently with the TU Wien Pilot Factory Industry 4.0. As the lead partner, TU Wien takes charge of overall project management and actively contributes to all work packages. In this project, TU Wien’s TLF stands as a role model and knowledge source. Through TLF and numerous educational initiatives, TU Wien is dedicated to advancing AI skills. The effort is represented by the Production and Maintenance Management research group at TU Wien.
Learning outcomes
- By the end of this lesson, learners will be able to apply their understanding to develop strategies for integrating Voice Assistants into Customer Service Workflows.
- By the end of this lesson, learners will have acquired knowledge about benefits of Voice Assistants in Customer Service.
- By the end of this lesson, learners will know how Voice Assistants can be applied in different areas of Customer Service.
Course Content
Topics
Uncategorized
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