Type of course:
Digital learning, Lesson
Language:
EN
Duration:
40 minutes
Proficiency:
Beginner
Target:
Students, Workers, Manager
SUMMARY
This course gives an overview of Voice Assistant Systems in Business Operations. It presents how to apply Voice Assistants to Streamline Operations and thus increase efficiency and improve customer service. The aim of this course is to introduce different use cases in business where Voice Assistants can be implemented to increase efficiency. Furthermore, differnt industry sectors will analysed regarding the implementation of Voice Assistants
About The Author
The TU Wien team has been a pioneering force in establishing Teaching and Learning Factories (TLFs) in Austria, prominently with the TU Wien Pilot Factory Industry 4.0. As the lead partner, TU Wien takes charge of overall project management and actively contributes to all work packages. In this project, TU Wien’s TLF stands as a role model and knowledge source. Through TLF and numerous educational initiatives, TU Wien is dedicated to advancing AI skills. The effort is represented by the Production and Maintenance Management research group at TU Wien.
Learning outcomes
- By the end of this lesson, learners will be able to have an understanding of the applications of Voice Assistants in Business Operations, like Customer Support, HR and Workplace Automation.
- By the end of this lesson, learners will have acquired knowledge about how businesses are using Voice Assistants to enhance productivity.
- By the end of this lesson, learners will know how to customize Voice Assistants for industry specific needs.
Course Content
Topics
Digital Transformation, Artificial Intelligence (AI)
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