Type of course:
Digital learning, Lesson
Language:
EN
Duration:
30 minutes
Proficiency:
Beginner
Target:
Students, Workers, Manager
SUMMARY
This course gives an overview of direct and indirect impacts of Voice Assistants on Business Performance. It will be discussed how to measure different KPIs for Voice Assistants and how they can be interpreted. It will be presented how to analyze the impact of Voice Assistants on Key Business Metrics and Performance. Moreover, the influence of Voice Assistants on Customer Loyalty and Employee Productivity will be shown.
About The Author
The TU Wien team has been a pioneering force in establishing Teaching and Learning Factories (TLFs) in Austria, prominently with the TU Wien Pilot Factory Industry 4.0. As the lead partner, TU Wien takes charge of overall project management and actively contributes to all work packages. In this project, TU Wien’s TLF stands as a role model and knowledge source. Through TLF and numerous educational initiatives, TU Wien is dedicated to advancing AI skills. The effort is represented by the Production and Maintenance Management research group at TU Wien.
Learning outcomes
- By the end of this lesson, learners will be able to analyze the impact of Voice Assistants on Key Business Metrics and Performance.
- By the end of this lesson, learners will have acquired knowledge about measuring KPIs for Voice Assistants.
- By the end of this lesson, learners will know how Voice Assistants influence Customer Loyalty and Employee Productivity.
Topics
Digital Transformation, Artificial Intelligence (AI)
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